edX Help Center
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  1. edX Help Center
  2. FAQ

FAQ

Getting support

  • How to take a screenshot

Accessibility

  • Are courses accessible to learners with disabilities?
  • Difficulty holding ID or positioning for identity verification
  • Request an exception accommodation for proctored exams
  • Request exception for Room Scan requirement due to mobility constraints

edX Basics

  • What is my dashboard?
  • Can I start for free and pay later?
  • Can I transfer to another session?
  • Frequently Asked Questions (FAQs) about GDPR
  • Frequently Asked Questions (FAQs) about edX Service Providers
  • I am worried about the safety of a learner or instructor and threats of suicide or self harm - what can I do?
See all 12 articles

Enterprise Learners

  • How do I redeem an enrollment code?
  • Enterprise Data Sharing Consent questions

Getting Involved

  • Covid-19 response
  • I love edX! How can I donate to the organization?
  • Can my university or organization offer courses on edX.org?
  • What is Open Source?
  • My organization is interested in using Open edX to host our own content. What level of support does edX provide to do so?
  • How can I get the edX Open Source platform technology?
See all 7 articles

edX’s new look

  • Why does the website look different?
  • Will the new website changes affect certificates and enrollments?
  • How will the new website changes affect my experience on edX?