FAQ

Getting support

• Important changes at edX
• edX and 2U
• How to take a screenshot
• What if my question isn't answered here?
• Why can't I play the videos in my course?
• Assistance accessing Orleu-edu

Accessibility

• Are courses accessible to learners with disabilities?
• Difficulty holding ID or positioning for identity verification
• Request an exception accommodation for proctored exams
• Request exception for Room Scan requirement due to mobility constraints

edX Basics

• What is my dashboard?
• Can I start for free and pay later?
• Can I transfer to another session?
• Frequently Asked Questions (FAQs) about GDPR
• Frequently Asked Questions (FAQs) about edX Service Providers
• I am worried about the safety of a learner or instructor and threats of suicide or self harm - what can I do?

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Enterprise Learners

• How do I redeem an enrollment code?
• Enterprise Data Sharing Consent questions

Getting Involved

• Covid-19 response
• Can my university or organization offer courses on edX.org?
• What is Open Source?
• My organization is interested in using Open edX to host our own content. What level of support does edX provide to do so?
• How can I get the edX Open Source platform technology?
• I'm a developer. How do I get involved?

edX’s new look

• Why am I being redirected off edX.org after selecting a course?
• Why does the website look different?
• Will the new website changes affect certificates and enrollments?
• How will the new website changes affect my experience on edX?