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  1. edX Help Center
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FAQ

Getting support

  • Important changes at edX
  • edX and 2U
  • How to take a screenshot
  • What if my question isn't answered here?
  • Why can't I play the videos in my course?
  • Assistance with courses hosted outside of edx.org

Accessibility

  • Are courses accessible to learners with disabilities?
  • Difficulty holding ID or positioning for identity verification
  • Request an exception accommodation for proctored exams
  • Request exception for Room Scan requirement due to mobility constraints

edX Basics

  • What is my dashboard?
  • Can I start for free and pay later?
  • Can I transfer to another session?
  • Frequently Asked Questions (FAQs) about Data Protection
  • Frequently Asked Questions (FAQs) about edX Service Providers
  • I am worried about the safety of a learner or instructor and threats of suicide or self harm - what can I do?
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Enterprise Learners

  • How do I redeem an enrollment code?
  • Enterprise Data Sharing Consent questions

edX’s new look

  • Why does my dashboard look different?
  • Why am I being redirected off edX.org after selecting a course?
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