FAQ

Getting support

• How to take a screenshot

Accessibility

• Are courses accessible to learners with disabilities?
• Difficulty verifying identity before upgrade deadline
• Difficulty holding ID or positioning for identity verification
• Request an exception accommodation for proctored exams
• Request exception for Room Scan requirement due to mobility constraints

edX Basics

• What is my dashboard?
• Can I start and pay later?
• Can I transfer to another session?
• Frequently Asked Questions (FAQs) about GDPR
• Frequently Asked Questions (FAQs) about edX Service Providers
• Photo verification and Support responses may be delayed

See all 13 articles

Enterprise Learners

• How do I redeem an enrollment code?
• Enterprise Data Sharing Consent questions

Getting Involved

• Covid-19 response
• I love edX! How can I donate to the organization?
• Can my university or organization offer courses on edX.org?
• What is Open Source?
• My organization is interested in using Open edX to host our own content. What level of support does edX provide to do so?
• How can I get the edX Open Source platform technology?

See all 7 articles