FAQ
Enterprise Learners
Getting Started
edX Basics
- Why does my course navigation look different?
- What is the Security Code on the payment form?
- Why is the submit button not active? Is the assignment past due?
- Can my university or organization offer courses on edX.org?
- Why is my upgrade payment failing?
- What does it cost to take a course?
Certificates
- ★ Where can I find my program certificate?
- ★ I passed my course and am in the verified track! Where can I find my certificate?
- ★ Best Practices for edX Photo Verification
- ★ What is the deadline to upgrade to a verified certificate?
- What types of certificates does edX offer?
- What is a verified certificate?
MicroMasters™ programs
- My course has a proctored exam. How should I prepare?
- I am having trouble with Proctoring! What can I do?
- What will the MicroMasters™ credential look like?
- What are MicroMasters ™ programs?
- Can anyone enroll in a MicroMasters™ program? Are there any eligibility requirements?
- What is the Supply Chain MicroMasters™?
Account
- ★ What if I forget my password?
- ★ What if I am having login problems?
- ★ What if I did not receive a password reset message?
- Will I receive a tax form?
- Can I change the language of the edX platform?
- How do I change my account settings?
The Courses
- ★ Which course should I take?
- ★ I have a question about a specific course topic.
- ★ How do I access my course?
- ★ How can I get help or support with my course? How do I contact course staff?
- ★ I can't make a deadline; can I get an extension or early access to material? How does this affect my grade?
- ★ When does my course start and/or finish?
Financial Assistance
- ★ Does edX offer financial assistance? How do I apply?
- I am applying for financial assistance, but I do not see my course in the dropdown list in the financial assistance application.
- How do I know that my application for financial assistance has been accepted?
- What is the deadline to apply for financial assistance?
- Do I need to apply for every course I take?
- Can I transfer my financial assistance to a new course?
Global Freshman Academy
- ★ What is the full list of courses offered via Global Freshman Academy?
- ★ Will Arizona State University credits be accepted at international universities?
- How do I transfer the credits that I might earn through GFA?
- How will exam proctoring work?
- After having taken a class and passed, what is the maximum allotted time to pay for the credit through ASU?
- When should I expect my transcript from ASU with proof that I earned the credit?
Credits
Open Source Technology & Open edX
- ★ What technology does edX use?
- ★ How is this different from what other universities are doing online?
- ★ What is Open Source?
- ★ Will educators and other organizations be able to use edX's assessment/grading software?
- ★ My organization is interested in using Open edX to host our own content. What level of support does edX provide to do so?
- ★ I'm a developer. How do I get involved?