FAQ

Getting support

• Important changes at edX
• edX and 2U
• How to take a screenshot
• What if my question isn't answered here?
• Why can't I play the videos in my course?
• Assistance with courses hosted outside of edx.org

Accessibility

• Are courses accessible to learners with disabilities?
• Difficulty holding ID or positioning for identity verification
• Request an exception accommodation for proctored exams
• Request exception for Room Scan requirement due to mobility constraints

edX Basics

• What is my dashboard?
• Can I start for free and pay later?
• Can I transfer to another session?
• Frequently Asked Questions (FAQs) about Data Protection
• Frequently Asked Questions (FAQs) about edX Service Providers
• I am worried about the safety of a learner or instructor and threats of suicide or self harm - what can I do?

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Enterprise Learners

• How do I redeem an enrollment code?
• Enterprise Data Sharing Consent questions

edX’s new look

• Why does my dashboard look different?
• Why am I being redirected off edX.org after selecting a course?