To receive a refund in a verified track course unenroll from the course within the refund eligibility period - 14 days after your purchase date or 14 days after your course starts, whichever comes later. Note: Refunds are not available after you have earned a certificate.
The refund is processed immediately when you unenroll within the refund window. Once processed the funds will post back to your original payment account in about 5 to 10 days. (Depending in your bank's processes and location).
In courses that offer the ability to change course sessions, in addition to unenrolling, you have the option of changing to another session of the course, or leaving your session and waiting until a later session that works for you becomes available. For these courses, if the refund eligibility period has passed (meaning that you are not eligible for a refund), the unenroll option also becomes unavailable.
For Professional Education courses, you can request a refund 2 days after your purchase date or 2 days after your course starts, whichever comes later. To request a refund for a professional education course, use the Contact Us or Help options on edX.org or click Submit a Request below.
For information about how to unenroll from a course, see How do I unenroll from a course?
For more information about refund eligibility in courses that offer multiple sessions, see How do I complete a course when multiple sessions are available?