You request a refund by unenrolling from the course within the refund eligibility period outlined here:
- For verified certificate purchases, you have 14 days after your purchase date or 14 days after your course starts, whichever comes later, to request a refund.
- For Professional Certificate courses, you have 2 days after your purchase date or 2 days after your course starts, whichever comes later, to request a refund.
- In courses that offer the ability to change course sessions, in addition to unenrolling, you have the option of changing to another session of the course, or leaving your session and waiting until a later session that works for you becomes available. For these courses, if the refund eligibility period has passed (meaning that you are not eligible for a refund), the unenroll option also becomes unavailable.
For more information about refund eligibility in courses that offer multiple sessions, see How do I complete a course when multiple sessions are available?
For information about how to unenroll from a course, see How do I unenroll from a course?