Contents of this article
- Individual courses (verified track)
- Program bundle purchases
- Professional Education courses (professional track)
Individual edX verified track courses
To receive a refund in a n edX verified track course, unenroll from the course within the refund eligibility period - 14 days after your purchase date or 14 days after your course starts, whichever comes later*.
Note: Refunds are not available after you have earned a certificate.
*(Up to a maximum of 180 days after your payment, due to credit card and PayPal processing limits.)
When you unenroll within the refund window funds are immediately sent back to the credit card or PayPal account you had paid with. Once processed the funds will post back to your payment account in about 5 to 10 days. (Depending on your credit card company's processes and location).
Program Bundled courses
For courses that were purchased in a program bundle, if you have not already, first click the "Select Session" button to choose a course run
If there are no sessions to select then please contact edX support for assistance with a refund. To reach us you can click Help in the lower right.
In addition to unenrolling for a refund, you have the option of changing to another session of the course, or leaving your session and waiting until a later session that works for you becomes available.
To receive a refund, then click the ... button to the right of the course name on your dashboard and select unenroll to unenroll from the course.
For bundled course, if the refund eligibility period has passed (meaning that you are not eligible for a refund), the unenroll option also becomes unavailable.
For most Professional Education courses, you can contact edX support to request a refund up to 2 days after your course starts. To request a refund for a professional education course, use the Contact Us or Help options on edX.org or click help below.
For information about how to unenroll from a course, see How do I unenroll from a course?
For more information about refund eligibility in courses that offer multiple sessions, see How do I complete a course when multiple sessions are available?