We use a secure verification software service for ID verification to ensure your privacy and security. Our support team cannot see the photos you submit, and we cannot manually override the process. So, we cannot accept any images that you email us.
Upload your Photo ID Card Image
If you are having trouble getting a clear image of your photo identification card you may instead upload an image of your identification card that you have taken separately in the review step.
After you have taken photos of both your face and your photo identification card you will be on the Review Your Photos page. Click on the question "Is your ID image not clear and too blurry?" This will expand that section and expose the upload option.
Then click the Browse button or Choose File button to select a file from your device. This will enable you to upload an image of your photo identification card that you have scanned or photographed using another method. We do not recommend using the Safari browser.
We can only accept jpg, jpeg, or png files that are under 10 MB. Please do not upload .pdf files.