The following error message indicates that you have been removed from your proctored exam session. This may be caused by high CPU usage, an unstable internet connection, or by ending your exam improperly.
If you see the following proctored exam error message while taking your Proctortrack exam, please reach out to you course team via email. In your email please state the name of the course and exam, as well as any relevant details about your proctoring experience (your computer froze, the error message occurred when you attempted to end your exam, etc).
Sometimes when the error occurs, you grade has still been saved properly. The course team will evaluate your case and determine if your attempt is valid and acceptable, or if you will need a proctor reset to re-take your exam.
To prevent this error message from occurring again, we strongly recommend the following if you attempt another proctored exam:
-Restart your computer before beginning the exam
-Use a wired connection instead of a wireless connection, if possible
-Use Google Chrome or Firefox as your internet browser
-Follow these instructions for properly submitting your exam