The following error message indicates that you have been removed from your proctored exam session.
If you see the following proctored exam error message while taking your Proctortrack exam, please reach out to you course team via email. In your email please state the name of the course and exam, as well as any relevant details about your proctoring experience (your computer froze, the error message occurred when you attempted to end your exam, etc).
Sometimes when the error occurs, you grade has still been saved properly. The course team will evaluate your case and determine if your attempt is valid and acceptable, or if you will need a proctor reset to re-take your exam.
To prevent this error message from occurring again, we strongly recommend the following if you attempt another proctored exam:
-Open Network Preferences
-You can see the option for DNS
-Please select and click on the 'plus' symbol
-And add the 188.8.131.52
-Again, click on "" + "" and add 184.108.40.206
-Click Ok and apply the changes
-Now please go back and reload the app
-Open the network and internet settings
-Click on the change adaptor option
-If you're using a wired connection, right-click on ethernet and go to preferences. Otherwise select wifi and preferences.
-Select internet protocol version 4 (IPV4) and click on properties
-Select DNS server addresses radio button and enters the below DNS address
-Preferred DNS server 220.127.116.11
-Alternate DNS server 18.104.22.168
Here are some other steps we recommend trying:
-Restart your computer before beginning the exam
-Use a wired connection instead of a wireless connection, if possible
-Use Google Chrome or Firefox as your internet browser
-Follow these instructions for properly submitting your exam
If you continue to see the error message, please reach out to Proctortrack directly via their live chat feature. You can click on the link https://testing.verificient.com/. On the bottom right corner you will be able to see the blue icon, please click on it fill the details to initiate a chat.