The following error message indicates that you have been removed from your proctored exam session.
If you see the following proctored exam error message while taking your Proctortrack exam, please reach out to you course team via email. In your email please state the name of the course and exam, as well as any relevant details about your proctoring experience (your computer froze, the error message occurred when you attempted to end your exam, etc).
Sometimes when the error occurs, you grade has still been saved properly. The course team will evaluate your case and determine if your attempt is valid and acceptable, or if you will need a proctor reset to re-take your exam.
To prevent this error message from occurring, we strongly recommend the following before trying again. Adjusting DNS settings seems to resolve the error in most cases.
FOR MAC:-
-Open Network Preferences
-You can see the option for DNS
-Please select and click on the 'plus' symbol
-And add the 8.8.8.8
-Again, click on "" + "" and add 8.8.4.4
-Click Ok and apply the changes
-Now please go back and reload the app
OR WINDOWS:-
-Open the network and internet settings
-Click on the change adaptor option
-If you're using a wired connection, right-click on ethernet and go to preferences. Otherwise select wifi and preferences.
-Select internet protocol version 4 (IPV4) and click on properties
-Select DNS server addresses radio button and enters the below DNS address
-Preferred DNS server 8.8.8.8
-Alternate DNS server 8.8.4.4
Here are some other steps we recommend trying:
-Restart your computer before beginning the exam
-Use a wired connection instead of a wireless connection, if possible
-Use Google Chrome or Firefox as your internet browser
-Follow these instructions for properly submitting your exam
If you continue to see the error message, please reach out to info@edx.org and use Proctoring in the subject line.