The following error message indicates that you have been removed from your proctored exam session. This may be caused by high CPU usage, or an unstable internet connection.
If you see the following proctored exam error message while taking your Proctortrack exam, please reach out to you course team via email, cc'ing info@edX.org. In your email, please state the name of the course and exam. Also include any relevant details about your proctoring experience, such as your computer froze, or the error message occurred when you attempted to end your exam.
The course team will then evaluate your case and determine if your attempt is valid and acceptable, or if you will need a proctor reset to re-take your exam.
To prevent this error message from occurring again, we recommend the following when you attempt your next proctored exam:
-Restart your computer before beginning the exam
-Use a wired connection instead of a wireless connection, if possible
-Use Google Chrome as your internet browser