I am unable to hold the ID card for the webcam or position my head for the headshot in ID verification. How can I proceed?
If you are unable to hold your ID card for the webcam or position your head for the headshot, consider trying the same procedure using a mobile browser on an iOS or Android smart phone. The smart phone method may offer more flexibility with camera positioning, and can make uploading still images of ID cards easier. If you have an accessibility limitation that prevents positioning yourself or your ID card, please contact our Learner Support team by clicking "Submit a Request" at the bottom of this page.