- Try clearing your browser cache. Sometimes older cached data can cause issues You can find instructions on how to clear your browser's cache in the links below:
- If you are using a different browser and having issues, we recommend downloading and using the current version of either Firefox or Chrome.
For videos, as an alternative many courses offer a video download option. Look below the video window and you will see a Download video button. Click this and then after the download finishes you will be able to play the videos from your computer.